Skip to Content

Refund Policy

Aerosoft offers ‘Exchanges’ and ‘Refunds’ according to and strictly limited to the following conditions.


Exchanges

  • The shoes do not fit the customer correctly.
  • Returns and Exchanges are brought to our attention within 48 hours (2 days) of receiving your shoes.
  • Items may be exchanged for alternative items either to the same value of the returned item or more, which will incur payment of the difference from the customer.
  • Shoes need to be returned to Aerosoft in the same state as received.
  • Simply sending items back to Aerosoft without first logging a valid reason for your return or exchange within the terms of our conditions will not be accepted or validated.
  • Exchanges pertaining to sizing issues can only be conducted once per order.  Customers are advised to NEVER order bigger or smaller than their size as doing otherwise will result in incorrect sizing sent.



Delivery Costs of Exchanges

If Aerosoft is responsible for sending the incorrect size or style ordered by the customer, then pick up and return delivery costs are covered by Aerosoft.

If the customer orders the incorrect size or style, return costs and replacement cost must be covered by the customer. 

 


Refunds

Unfortunately, NO refunds are given.